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Want
to spend more time at the beach? Click here to find
out how.
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Technical
Support
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Contacting
Technical Support
Before contacting Technical Support, consider the following:
Please have the following information
ready:
- What version of Book-It2000 are you
using. (this can be found
by selecting Help from Book-It2000 main menu, and then selecting
About. The version number is displayed in the lower left hand
corner of the about box.
- Please note weather you are a
registered user, or calling about a demo you received.
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Questions
About Features / Functions / Orders/
Enhancements or "How To" Issues
If your question or issue falls
into any of the above categories, or not sure - please
contact
us
-or- call (888) 667-8574. Emails are answered by the following
business day.
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Technical
Support Policy
Please read this carefully
You receive (90) ninety days of free customer support, from the time that
you either started your payment plan, or at the time of purchase. Support
is defined as answering basic questions and resolving issues. Support is
not the same as training. {Please refer to the
training section for additional information.}
No Charge!!!
If you are reporting a problem
or a suspected problem with the system:
If you suspect that there is an error with the system, there is
no charge for the call - if the Customer Representative determines that a
problem does exist. In all cases, we will advise you if there is a problem
vs. an issue, at no cost to you.
Support Via Internet:
We
accept all emails for support, at no cost to you. In all cases, we
will respond to your question. If we feel that the question is a training
issue, we will respond accordingly. For support on Book-It2000, contact us here.
Or call us at 888-667-8574.
Otherwise: Customer
Representatives can assist you after the 90 days period for a per hour
charge, payable by credit card, in advance of the service. The per hour
amount is monitored so that you only pay for the time that you use. If any
additional paid time is left, it will be credited to your account for
future use.
Confused?? Basically it boils down to the
fact that we want you to be able to fully use Book-It2000. We want
you to be able to get answers about suspected problems or issues - that
you might encounter using Book-It2000 - without charging you. We do
however, want to contain those folks who call us for every question.
Calling us for questions that can easily be answered using FAQs, or the
documentation - costs us money too!
Click here for price sheet.
System Upgrades:
System upgrades are changes and improvements to the version of
Book-It2000 that you purchased. System upgrades are free for the first
three months. New Versions or releases to Book-It! are not covered under
this agreement.
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Network
Issues:
EBT will assist in basic
networking installation questions. However, if additional help is needed,
please contact the person(s) responsible at your site that installed the
network. EBT can provide detailed assistance, on a ‘per hour’ fee
basis if necessary.
Some Tips About Network Issues
The following are some basic
tips, suggestions and trouble-shooting hints that you should consider,
before calling EBT. If you a have System Administrator or Network
Administrator, it is strongly recommended that you refer all network
connections to them.
Can not find database:
If you
have already installed B2k on your network, and it was working previously
- using WinExplorer or another application - try access the same drive
that Book-It2000 is on.
Can not print to a network printer: First try printing to the same
network printer with another application, or using NotePad, WordPad or any
windows utility capable of printing.
Can not find B2k.Exe or one of its components: First, check the
Bk2.ini (go to the Start menu on
Windows, then to Run, and then key in Bk2.ini and press enter) and
make sure that the User Path to Program is mapped to the correct
drive. Next, make sure that the any 'short-cut' icons or paths -
contain the right file path too.
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