Client Services & Support

Training, Conversions, Add-In Mailing Lists, Request for Forms/Reports

Training
We always want our customers to be able to get the most out of the system that they purchased. In order to ensure that you have all the learning tools available to you, EBT has the following training guidelines for all products.
Please click here for details

Conversions
If you have databases or 'lists' that you want to convert into Book-It2000, first consider using the Import/Export routine.  The Import/Export routine is available for all Book-It2000 series software except for contracts and add-on products (i.e. Production Event Worksheets- PEMWksht)

At times, we are requested to convert data from different databases to Book-It!2000. What we need from you in order to accomplish a successful conversion is:

• A Tab Delimited file for each 'table' or 'module' that you want us to convert.  For example, a file for artists would be one 'table' a file for contracts would be another table.
• We will require some assistance from you and your staff on the mapping of your database fields to our.

There is a base fee of $ 250.00 per table conversion, where we receive the file in tab delimited format, with "field names" in the first row of the database.

All conversions must be scheduled in advanced, and are scheduled on a First-Come, First- Serve basis. Conversion time requires up to 20 working days, from the time that we receive your data. If we don’t have sufficient information from you, or cannot get the answers that we need, the conversion process can take much longer.

What if I can't provide our data in 'Tab Delimited' format? Our charge to convert it to a tab delimited format is $65.00 per hour, plus any extra expenses we may incur for contacting and/or working with third parties.

For additional details - click here



Add-In Mail Lists
From time to time, EBT offers Add-In mailing lists, from third parties, where we receive data from third party, and then make it available to our clients.  EBT will automatically format and incorporate the data for your database - to the point to where you only have to run the import function.  The cost of the databases differ based upon content.  Please contact EBT for further details.


Web Site Hosting:
Through an agreement with one our partner's, CommStat.com - we can offer web-hosting to current clients.

Click here for prices.

Click here to be set-up.  (Please note the discount will be applied once CommStat has verified that you are client of EBT).  Hosting via CommStat.com will allow you to automatically upload your artist's itineraries - as well as information about each one of your artist.

Automated Back-up & Housing of  Book-It2000 data:
Although everyone knows that backing up of data is a good thing; knowing it and doing are two different things.  EBT has now implemented an automatic back-up system which automatically archives all your data related to Book-It2000 -AND- also sends it to EBTs server's for safekeeping.  

REMEMBER! Just backing up your data doesn't help, if you don't have an offsite copy.  If you don't use our service - please make your own backups - and take those back-up files off-site.

Back-Up Prices 

• All training has to be scheduled in advance. We schedule on a first-come, first-serve basis. {In the event that the scheduled time is missed, due to unavoidable circumstances at EBT, we will do everything we can to re-schedule at your convenience.} It is wise to try to reserve training time at least 5 business days in advance.

• Before any training can be started, either full payment or a payment plan has to be initiated. Full payment or the initial payment & payment plan have to be received before training can start.

• Additional training hours can be requested at any time. The cost for each training hour is outlined in the attached ‘Fees & Services’ schedule.
  

About the Training Sessions
The training sessions, off-site, are conducted via the telephone with our Technical Support personnel.  The training sessions are in two hour segments.  An initial training session covers an overview of the Book-It2000 application that you are using, all the features and functions that you have purchased.

Training Costs.
Request a Training Session

On-Site Training:    On-site training sessions are available.  If there are five or more personnel, on-site training can aid in getting the entire office up and running.  All on-site training sessions have to planned out at least 21 days in advance.  

On-Site Costs
Request a Training Session

• The database. The format of the database if you know it.
• Assistance in ‘mapping’ the fields on the old database to the ones in Book-It 2000.

Estimated Conversion Cost.  There is a base fee of $ 250.00 per table.. All conversions must be scheduled in advanced, and are scheduled on a First-Come, First- Serve basis. Conversion time requires up to 20 working days, from the time that we receive your data. If we don’t have sufficient information from you, or cannot get the answers that we need, the conversion process can take much longer.
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